Because every refreshing drink deserves better ice!

Welcome to the website of URBAN ESSENCE LLC (hereinafter referred to as “we”, “our” or “the Company”). Please read these Terms and Conditions carefully before using this website and its services. These Terms apply to all users who access and use our website and related products and services. By accessing and using this website, you agree to these Terms.

  1. Acceptance of Terms
    By accessing and using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our website.
  2. User Account
    2.1 If you choose to create an account, you are responsible for maintaining the security and confidentiality of your account and for all activities that occur under your account.

2.2 You agree to provide accurate, complete, and up-to-date registration information and are responsible for any consequences arising from the provision of false or incomplete information.

  1. Orders and Payments
    3.1 All orders are subject to our available inventory, and we reserve the right to refuse orders.

3.2 When you place an order, you agree to pay the stated total amount, including shipping costs and applicable taxes.

3.3 We use third-party payment processing services. Your payment information will be processed in accordance with our Privacy Policy.

  1. Shipping and Delivery
    We promise to process and ship orders within the timeframes described on our website, but are not liable for delays caused by force majeure or other factors. Please see our Shipping Policy for shipping information.
  2. Returns and Refunds
    We hope you are satisfied with your purchase. If you are not satisfied with your order, please see our Returns Policy for details.
  3. Intellectual Property
    This website and its content, including text, images, trademarks, logos, and software, are the property of URBAN ESSENCE LLC or its relevant rights holders. Reproduction, distribution, or other use of such content is prohibited without our express written permission.
  4. Disclaimer
    The information and services we provide are provided “as is,” and to the fullest extent permitted by law, we make no warranties regarding the availability, timeliness, or suitability of the website or products.
  5. Indemnification
    You agree to indemnify and recover any claims, losses, damages, or expenses (including reasonable attorneys’ fees) arising out of or in connection with your breach of these Terms.
  6. Modification and Termination

We reserve the right to modify or update these Terms and Conditions at any time. Changes will be posted on this page and will take effect immediately. We also reserve the right to terminate or suspend your access to this website without prior notice.

  1. Governing Law

These Terms and Conditions shall be governed by the laws of our jurisdiction. Any dispute relating to these Terms and Conditions shall be submitted to the courts of jurisdiction in which you reside.

  1. Contact Us

If you have any questions or suggestions regarding these Terms and Conditions, please contact us.

Thank you for choosing URBAN ESSENCE LLC! We look forward to providing you with excellent products and services!

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